{"id":5048,"date":"2020-04-11T16:27:40","date_gmt":"2020-04-11T16:27:40","guid":{"rendered":"https:\/\/nonabcn.com\/new\/es-faqs\/"},"modified":"2022-07-25T12:18:33","modified_gmt":"2022-07-25T10:18:33","slug":"en-faqs","status":"publish","type":"page","link":"https:\/\/nonabcn.com\/en\/en-faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row][vc_column][vc_custom_heading text=”Need help?” font_container=”tag:h1|font_size:24px|text_align:center” use_theme_fonts=”yes”][vc_custom_heading text=”We solve your doubts” font_container=”tag:h2|font_size:14px|text_align:center” use_theme_fonts=”yes”][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/4″][\/vc_column][vc_column width=”1\/2″][vc_tta_accordion style=”flat” shape=”square” color=”white” gap=”10″ active_section=”1″ no_fill=”true” collapsible_all=”true” css=”.vc_custom_1583494588500{background-color: #ffffff !important;}”][vc_tta_section title=”I don’t know very well what my size is, how can I find out?” tab_id=”1583491080347-32370dc7-da8b”][vc_column_text]The size corresponds to the measurement of your contour, waist or hip, where you will wear the belt. To do this, measure your contour with a tape measure (in centimeters).<\/p>\n

NonaIbcn sizes are 80, 85,90,95,100,105.(centimeters) For other sizes send an email to nona@nonabcn.com<\/p>\n

In no case is the total length of the strap of any other belt, even if it is another NonaIbcn.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If my contour is between two sizes, what size is appropriate?” tab_id=”1583491929578-53433fca-790e”][vc_column_text]To know your size you must measure the contour with a tape measure and the result in centimeters will be your size. If you are between two sizes, for example you measure 92cm in hip contour, you should choose the upper size, 95.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If I want to wear it on my waist and on my hip as well, what size do I choose?” tab_id=”1583491080307-d0f7493f-0483″][vc_column_text]If you want to wear your belt on the hip and also on the waist, you should prioritize your largest measurement, which is always on the hip, and ask us to make additional holes for you to wear it in both places. You can tell us in the comments section of your order.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Could I buy a belt with a different color of leather strap is offered on the website?” tab_id=”1586622033317-462a534d-8128″][vc_column_text]Yes, as long as we have the color available . To request it, send us an email to nona@nonabcn.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it also possible different strap colors in the packs?” tab_id=”1586622079571-03dffab1-6d4a”][vc_column_text]Yes, as long as we have the color available. Remember that you must request it by mail to nona@nonabcn.com[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to buy only one buckle?” tab_id=”1586622108201-ba338590-ee95″][vc_column_text]No, our buckles are always sold together with a leather strap.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are all buckles compatible and interchangeable?” tab_id=”1586622135122-bc11048e-0ae8″][vc_column_text]One of our greatest successes is having achieved an interchangeable strap system, thus benefiting from various belt options. WATCH VIDEO<\/strong><\/a><\/p>\n

All buckles that share the same strap width and the same group of buckles are interchangeable: flat buckles or double buckles.<\/p>\n

Flat buckle models: Queens, Hole, Snake, Biggest, Pearl, Clara, Cross, Sena and Sissi<\/p>\n

Double buckle models: Sophia, Lighting, Inona, Janet, Basic, Pompeii and Valentina[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are NonaIbcn belts made of leather?” tab_id=”1586622187302-40d5bc25-888d”][vc_column_text]Our belts are made of high quality cow leather, subjected to a vegetable tanning process, which is the most responsible for the environment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long can I wear my NonaIbcn belt?” tab_id=”1586622212104-607fe376-ee5f”][vc_column_text]The quality of our raw materials and the manual production process make all our products highly durable and remain in perfect condition over time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I take care of my belt and make it last longer?” tab_id=”1586622247006-69f43492-f34a”][vc_column_text]You can hydrate the skin of the belt with a cotton cloth and neutral moisturizer. We recommend doing it once every season.<\/p>\n

To keep it in perfect condition, store it in the cotton bag or inside the box after use.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do I do if a stone has fallen from the buckle?” tab_id=”1586622307387-5645f5db-33bb”][vc_column_text]Contact us through the email nona@nonabcn.com to explain your case and we will find the best solution.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much are the shipping costs?” tab_id=”1586622334314-b2cd10ce-4d80″][vc_column_text]Once you have chosen your model, and have added it to the basket, the system will ask for your personal information and the shipping address to calculate the cost of transport according to your geographical area. Shipping cost to Spain (peninsula) and Portugal is free.<\/strong> To know the approximate cost of other areas, see the section “Shipping and returns”.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change or return my order?” tab_id=”1586622368395-5c9e0639-9560″][vc_column_text]If the product does not meet your expectations, you can return it within a<\/strong> maximum period of 15 days<\/strong> and we will refund your money. The belt and its packaging must be returned in perfect condition and without having been used or damaged.<\/p>\n

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If you have made a mistake in size, you can request your size change<\/strong> by sending us an email to nona@nonabcn.com. The change of size has no cost. The return and the new delivery of the order is free of charge only in Spain (peninsula) and Portugal<\/strong>. IMPORTANT: for any other territory or country outside of these, the buyer must bear the delivery costs of the return, the new delivery and custom taxes as well.<\/strong><\/p>\n

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If you want to change the model belt<\/strong>, you need to make a new purchase again and return the belt you don\u2019t want which we will refund once we receive it.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”I can’t find an answer to my question.” tab_id=”1586622394914-49bc603d-08e6″][vc_column_text]If we have not responded to your query, write us an email at nona@nonabcn.com and we will help you with whatever you need.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text]<\/p>\n

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