{"id":5032,"date":"2020-03-06T10:31:08","date_gmt":"2020-03-06T10:31:08","guid":{"rendered":"https:\/\/nonabcn.com\/new\/envio-y-devoluciones\/"},"modified":"2026-02-20T17:52:32","modified_gmt":"2026-02-20T16:52:32","slug":"delivery-returns","status":"publish","type":"page","link":"https:\/\/nonabcn.com\/en\/delivery-returns\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_custom_heading text=&#8221;Do you need help?&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; gap=&#8221;10&#8243; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1583494588500{background-color: #ffffff !important;}&#8221;][vc_tta_section title=&#8221;Shipping costs&#8221; tab_id=&#8221;1583491080347-32370dc7-da8b&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Peninsular territory (Spain and Portugal) <strong>FREE Shipping<\/strong>.<\/li>\n<li>Balearic Islands <strong>FREE Shipping <\/strong><\/li>\n<li>Canary Islands, 20 euros.<\/li>\n<li>Madeira &amp; Azores Islands, 40 euros.<\/li>\n<li>Europe UE, 15 euros.<\/li>\n<li>Europe NO UE, 30 euros.<\/li>\n<li>UK, 30 euros. <strong>Due to Brexit, all UK orders over \u00a3 137\/\u20ac163 are now subject to any customs duties and taxes from the destination country. These costs and related procedures are the responsibility of the client \/ recipient.<\/strong><\/li>\n<li>USA and Canada, 30 euros.<\/li>\n<li>Latin America, 40 euros.<\/li>\n<li>Rest of the world, 50 euros.<\/li>\n<\/ul>\n<p><strong>IMPORTANT: Please be aware that we do not have any control for any duties, customs and taxes levied by the country or zone your order is being shipped to<\/strong><\/p>\n<p><strong>You are responsible for the payment of all government taxes, administrative fees, and customs duties charged by the carrier when using the website or making a purchase.<\/strong><\/p>\n<p>In the event that the recipient rejects the package due to additional customs charges invoiced to the recipient at the time of receipt,\u00a0 reserves the right to invoice the amount of these customs duties initially owed by the customer up to \u20ac 25.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Shipping method&#8221; tab_id=&#8221;1583491929578-53433fca-790e&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"329\" data-end=\"376\"><strong data-start=\"329\" data-end=\"376\">Important notice about shipments in AUGUST!<\/strong><\/p>\n<p data-start=\"378\" data-end=\"540\"><strong>During the month of August, due to the holiday period, shipments may be delayed compared to the usual delivery times. We appreciate your understanding. Thank you<\/strong>!<\/p>\n<p>Our usual delivery times are:<\/p>\n<ul>\n<li>24-48 hours on weekdays in Spain Peninsular &amp; Portugal by GLS.<\/li>\n<li>2-5 days approximately to Balearic Islands by GLS<\/li>\n<li>2 a 15 working days to Canary Islands by CORREOS<\/li>\n<li>3 to 6 days Europe, by UPS.<\/li>\n<li>3 to 6 days Usa &amp; Canada, by UPS<\/li>\n<li>3 to10 days Rest of the world UPS.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Exchanges &amp; Returns&#8221; tab_id=&#8221;1583491080307-d0f7493f-0483&#8243;][vc_column_text]<strong>WE HAVE EXTENDED THE RETURN AND EXCHANGE PERIOD UNTIL JANUARY 7, 2026<\/strong><\/p>\n<p>If you are not satisfied, you can make the return within a <b>maximum period of 15 days<\/b> from the purchase.<br \/>\nTo proceed with the return, you must check that your order meets the following conditions:<span class=\"Apple-converted-space\" style=\"font-size: 1.125rem;\">\u00a0<\/span><\/p>\n<ul>\n<li>The product should not be used.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<li>It must be sent in the same conditions in which it was received.<span class=\"Apple-converted-space\">\u00a0<\/span><\/li>\n<\/ul>\n<p>To request a return, please contact us through the e-mail <b>eshop@nonabcn.com<\/b>, specifying the order number and the return you want to make. Within 24 hours, we will contact you by phone or email, to inform you of how we will pick up your parcel. It will be made free of charge for you in Spain only Peninsula. <strong>Outside the spanish peninsular territory, the buyer must bear the delivery costs of the return and customs duties and taxes from the destination country .<\/strong> We advise you to make the shipment by certified mail or with acknowledgment of receipt, since we can not be responsible for the losses, delays or shipments to an erroneous address.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Once we received the returned product and check it, we will refund you the amount of the product, by the same way of payment,\u00a0<strong>deducting customs fees from the total amount.\u00a0<\/strong>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text][\/vc_column_text][vc_custom_heading text=&#8221;CONTACT US&#8221; font_container=&#8221;tag:h2|font_size:30px|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_empty_space height=&#8221;20px&#8221;][vc_column_text]Monday to Friday from 10 a.m. to 5 p.m.<br \/>\n<img decoding=\"async\" class=\"image\" style=\"font-size: 1.125rem;\" src=\"https:\/\/s3-eu-west-1.amazonaws.com\/mng-help\/images\/10407\/default.png\" alt=\"Icono tel\u00e9fono PNG\" \/>+34 (93) 805 31 59[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_custom_heading text=&#8221;Do you need help?&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243;][vc_tta_accordion style=&#8221;flat&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; gap=&#8221;10&#8243; active_section=&#8221;1&#8243; no_fill=&#8221;true&#8221; collapsible_all=&#8221;true&#8221; css=&#8221;.vc_custom_1583494588500{background-color: #ffffff !important;}&#8221;][vc_tta_section title=&#8221;Shipping costs&#8221; tab_id=&#8221;1583491080347-32370dc7-da8b&#8221;][vc_column_text] Peninsular territory (Spain and Portugal) FREE Shipping. Balearic&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":5004,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5032","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/pages\/5032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/comments?post=5032"}],"version-history":[{"count":3,"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/pages\/5032\/revisions"}],"predecessor-version":[{"id":55421,"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/pages\/5032\/revisions\/55421"}],"wp:attachment":[{"href":"https:\/\/nonabcn.com\/en\/wp-json\/wp\/v2\/media?parent=5032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}